Booking Guide and Policies

Complete Beginner - 1 session: Reserved for newcomers to the sport.

Intermediate Beginner - 3 to 5 sessions: Designed for players to consolidate fundamental and basic skills. 

Advanced Beginner: For players refining their skills and techniques.

Ball Machine: continuous hitting with a ball machine helps Improve shot stability, accuracy, and reinforce correct technique

Simulator - Competition, Training, Game Mode: advanced high Tech equipment provides instant feedback on factors like ball speed, spin, and accuracy, helping players understand their strengths and weaknesses in multiple test scenarios.

Packages, are non-refundable, non-transferable, and for personal use only.

Both Ball Machine and Simulator rental service must be reserved by ONE student account for their OWN practice. Each student is permitted to bring ONE accompanying guest. The maximum number of users per machine is limited to TWO.

Each student is required to use their OWN account for class bookings.

General Booking: class & rental service bookings must be made through Mindbody to ensure consistency and accessibility for all students.

Customized Scheduling Service: additional to Mindbody, 1v1 private lessons offer a personalized scheduling service, allowing for tailored arrangements to best fit the student’s needs.

Advance Booking Requirement: All 1v1 private lessons must be scheduled at least 4 days in advance to ensure adequate preparation by both the staff and the student.

Due to high demand for classes, we strongly recommend scheduling your lessons well in advance to ensure availability for your preferred times.

Automatic Enrollment from Waitlist: In the event of a cancellation by an enrolled student, the next student on the waitlist will automatically be enrolled into the class. This ensures that class slots are efficiently filled. If you join the waitlist and then do not want to attend the practice, please remove yourself from the waitlist.

Waitlist Closure: The waitlist will close 6 hours prior to the scheduled start of the class. This policy is designed to provide all participants with adequate notice to prepare for their class session.

Trail session are ONLY open to the person who is visiting us for the first time. As long as your ID is not registered in our system, you can use the trial promotion. But if it’s the second time, we are afraid that we may have to cancel your appointment.

Court Usage: The ball machine is designed for use by up to two players at a time. For safety and optimal experience, we ask that no more than two players occupy the court simultaneously.

Coaching Policy: Outside coaching is not PERMITTED on the premises. If it appears that coaching or teaching is taking place, we reserve the right to kindly ask you and your partner to leave the club.

Machine Care: To prevent damage, please AVOID hitting balls into the ball machine's feeding mechanism. Any damage to the machine will result in repair charges ranging from $500 to $2,000, depending on the severity.

Machine Adjustments: For your convenience and safety, please AVOID adjusting the ball machine yourself. Should any adjustments be necessary, our front desk staff will be happy to assist you :) Unauthorized adjustments that result in damage will incur repair charges ranging from $500 to $2,000.

Footwear: We kindly request that all players wear non-marking shoes while on the court to maintain the quality of our playing surfaces.

Cancellations must be made no later than 24 hours prior to the scheduled lesson time. Please manage cancellations through your Mindbody account, or by contacting the club directly at contact@liahantennisnyc.com or please call +1 (646) 568-8667.

Any cancellations made within 24 hours of the scheduled lesson will incur a charge at the full rate of the lesson, as these are considered "Late" cancellations.

Responsibility for Delays: Please note that Liahan Tennis is not responsible for any delays caused by transportation issues, including but not limited to PATH trains, subways, buses, trams, taxis, and bicycles.

Clients are encouraged to plan accordingly to ensure timely arrival for scheduled sessions.

Please note that there are no refunds for unused classes. Additionally, lessons are strictly non-transferable and non-shareable among accounts.

Due to high demand for classes, we strongly recommend scheduling your lessons well in advance to ensure availability for your preferred times.

One-time Upgrade Opportunity: Each client is entitled to a single package upgrade, which must be completed within the first three lessons of their initial purchase.

Upgrades may be made either to a package with the same number of sessions but a smaller group size, or to a package with a greater number of sessions.

Limitations on Upgrades: After three lessons have been completed, clients who wish to change their package will need to purchase a new package rather than upgrade their existing one.

The expiration period since purchased as follows:

  1 session expires in 25 days

  5 sessions expires in 1.5 months

  10 sessions expires in 3 months

  20 sessions expires in 6.5 months

  40 sessions expires in 15 months