Booking Guide and Policies

Complete Beginner - 1 session: Reserved for newcomers to the sport.

Intermediate Beginner - 3 to 5 sessions: Designed for players to consolidate fundamental and basic skills. 

Advanced Beginner: For players refining their skills and techniques.

Trail session are ONLY open to the person who is visiting us for the first time. As long as your ID is not registered in our system, you can use the trial promotion. But if it’s the second time, we are afraid that we may have to cancel your appointment 

Each student is required to use their own account for class bookings.

General Class Booking: class bookings must be made through Mindbody to ensure consistency and accessibility for all students.

Customized Scheduling Service: additional to Mindbody, 1v1 private lessons offer a personalized scheduling service, allowing for tailored arrangements to best fit the student’s needs.

Advance Booking Requirement: All 1v1 private lessons must be scheduled at least three days in advance to ensure adequate preparation by both the staff and the student.

Automatic Enrollment from Waitlist: In the event of a cancellation by an enrolled student, the next student on the waitlist will automatically be enrolled into the class. This ensures that class slots are efficiently filled. If you join the waitlist and then do not want to attend the class, please remove yourself from the waitlist

Waitlist Closure: The waitlist will close 6 hours prior to the scheduled start of the class. This policy is designed to provide all participants with adequate notice to prepare for their class session.

Cancellations must be made no later than 24 hours prior to the scheduled lesson time. Please manage cancellations through your Mindbody account, or by contacting the club directly at contact@liahantennisnyc.com or please call +1 (646) 568-8667.

Any cancellations made within 48 hours of the scheduled lesson will incur a charge at the full rate of the lesson, as these are considered "Late" cancellations.

Responsibility for Delays: Please note that Liahan Tennis is not responsible for any delays caused by transportation issues, including but not limited to PATH trains, subways, buses, trams, taxis, and bicycles. Clients are encouraged to plan accordingly to ensure timely arrival for scheduled sessions.

Due to high demand for classes, we strongly recommend scheduling your lessons well in advance to ensure availability for your preferred times.

One-time Upgrade Opportunity: Each client is entitled to one opportunity to upgrade their package.  This upgrade must be executed within the first three lessons of their initial purchase, for the same number of sessions or more, in the same group size or in more private groups. 

Limitation on Upgrades: Upgrading is the only viable option for a purchased package, as downgrading is not feasible.  If the client wishes to change their package after attending more than three lessons, they will need to purchase a new package rather than upgrading the existing one.

Please note that there are no refunds for unused classes. Additionally, lessons are strictly non-transferable and non-shareable among accounts.

LHNY Tennis LLC reserves the final right of interpretation for any disputes or ambiguities related to these policies.

The expiration period since purchased as follows:

  1 session expires in 25 days

  5 sessions expires in 1.5 months

  10 sessions expires in 3 months

  20 sessions expires in 6.5 months